The Ethical Foodbanking Code
Food Banks BC and its members believe that everyone in BC has the right to physical and economic access, at all times, to sufficient, safe, and nutritious food which meets their dietary needs and food preferences. As part of this commitment, Food Banks BC and its
members and associated agencies agree to abide by the following set of ethics:
- Provide food and other assistance to those needing help regardless of race, national
or ethnic origin, citizenship, colour, religion, sex, sexual orientation, gender identity,
gender expression, income source, age, and mental or physical ability. - Treat all those who access services with the utmost dignity and respect.
- Implement best practices in the proper and safe storage and handling of food.
- Respect the privacy of those served and will maintain the confidentiality of personal
information. - Not sell donated food.
- Acquire and share food in a spirit of cooperation with other food banks and food
programs. - Strive to make the public aware of the existence of hunger and of the factors that
contribute to it. - Recognize that food banks are not a viable long-term response to hunger and devote
part of their activities to reducing the need for food assistance. - Represent accurately, honestly, and completely their respective mission and activities
to the larger community.
A message from Food Banks Canada – Banques alimentaires Canada
Do you have a concern or complaint?
Our food bank is committed to providing excellent service. We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them.
To share your feedback please contact the Food Banks Canada Customer Experience Hotline at:
1.877.280.0329 or complaints@foodbankscanada.ca